1. 01. Nice to meet you 21분
2. 02. Can you fill this in, please? 19분
3. 03. My company 20분
4. 04. Work Skill: Welcome a visitor 22분
5. 05. Business Workshop: Your first day 19분
6. 06. What do you do? 22분
7. 07. What does the company do? 19분
8. 08. A week in the life 19분
9. 09. Work Skill: Small talk 21분
10. 10. Business Workshop: At a conference 19분
11. 11. We're very busy in December 24분
12. 12. Requests 19분
13. 13. I am writing to complain.. 20분
14. 14. Work Skill: We have a problem 22분
15. 15. Business Workshop: A problem with a client 19분
16. 16. What went wrong? 21분
17. 17. How can I help? 19분
18. 18. We are sorry that… 20분
19. 19. Work Skill: Face-to-face complaints 22분
20. 20. Business Workshop: Can I help you? 19분